“I just wanted to give you some positive feedback as per my experience with you and going through a mortgage broker.
It was my brother who had recommended you from his experience a few years ago when he needed a mortgage. I was hesitant to go through a broker as my previous experience was very negative. On my brother’s reassurance I did contact you via email to qualify for pre-approval before I started looking for a home.
This first step was very positive and pre-approval was an easy process with very little paperwork needed and quick-turn around time. The mortgage rate was also very competitive and lower than my own bank quoted.
After months of searching I finally had an accepted offer to purchase a home with the owners asking for less than a week for removal of all subjects. I emailed you on a Sunday afternoon and you called back in under 5 minutes. You had a positive, professional and easy going attitude, and happy to help, even with such a short deadline.
While I was also fairly prepared with more paperwork on my end, you still made it a very stress free experience, leading me through the process with less than a 72 hour acceptance/confirmation. My realtor was surprised to have the paperwork ready in such a short time.
Upon meeting you to sign the paperwork, you also took the extra step to go over all of the financial next-steps and prepare me for a final bank draft total. You were almost exact, and so I was able to avoid the “sticker shock” when the lawyer confirmed the final number owing upon completion.
Moving forward I will be recommending you to family, friends, coworkers etc. I would not be surprised if my realtor also brought you the occasional client needing expedited service.
Thank you again for your service and support and all of the extra attention to make the purchase of my new home a really great experience.”